Creating an account with Triviae Homegoods comes with plenty of perks!

• Track Your Orders: Stay updated with real-time order tracking and access all your order details in one place.
• View Order History: Easily check your past purchases and manage future ones with just a few clicks.
• Exclusive Discounts & Offers: Registered users often receive special promotions and exclusive deals you won’t want to miss!

Join us today for a more convenient shopping experience!

You can reset your password using your e-mail. Please click the Forgot Password link on the My Account page. Alternatively feel free to Contact us.

Our shipping options available are:

Standard Delivery: 3-5 Business Days

Express Delivery: 1-2 Business Days

Occasionally, deliveries may be delayed as we ship our products from warehouses in Germany and Italy. We are working diligently to resolve this issue and provide our customers with convenient and fast delivery.

If you are a registered user, you can view the status of your order in your profile. Additionally, after placing an order, you will receive an email with a tracking code to follow your shipment.

At the moment, we only ship within the United States (excluding Alaska and Hawaii). We are diligently working to expand our shipping to reach customers worldwide.

Standard Delivery - 12$

Express Delivery - 20$

FREE SHIPPING ON ORDERS OVER 150$

If you wish to return an item, please review our return policy and contact us.

Please allow up to 14 business days for us to process your return. This period accounts for the time it takes for your parcel to arrive at our warehouse, complete our quality control checks, and for your bank to process the refund. You will receive an email confirmation once your return has been fully processed. We cannot issue a refund until we have received and inspected your returned item. Unless specified otherwise, refunds will be credited to your original payment method.

Unfortunately, gift vouchers cannot be returned or exchanged for cash. They can be used for future purchases in our store. If you have any questions about how to use your gift voucher, please contact our customer service team.

If you are dissatisfied with the quality of the product, you will be responsible for covering the return shipping costs. However, we do not impose any additional fees for processing your return. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.

We accept the following payment options:

• Visa
• MasterCard
• American Express
• Apple Pay
• Google Pay
• Maestro
• Shop Pay
• UnionPay
• Amazon Pay

PayPal option is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the web site and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How to Use Promo Codes:

You can apply discount or gift codes during the checkout process. Simply enter your code in the designated field before finalizing your order.

Stay Updated:

To stay informed about our latest promotions, follow us on our social media channels. We regularly post updates about special offers and new promo codes that you won't want to miss.

Exclusive Offers for Registered Users:

By registering on our website, you gain access to exclusive coupons and special deals available only to our members. Sign up today to enjoy these additional savings and perks!

Yes. All prices displayed at our webstore are VAT inclusive

Using your shopping bag on our website is simple and convenient. Here’s a step-by-step guide to help you through the process:

Adding Items to Your Shopping Bag:

Browse our catalog and click on the item you wish to purchase.
Select the desired size, color, or other options if applicable.
Click the "Add to Bag" button to place the item in your shopping bag. A pop-up will confirm that the item has been added.

Viewing Your Shopping Bag:

To view the items in your shopping bag, click on the shopping bag icon usually located at the top right corner of the page.
This will take you to a summary of all the items you've selected, including their details and prices.

Updating Your Shopping Bag:

You can adjust the quantity of each item directly in the shopping bag.
If you change your mind, you can remove an item by clicking the "Remove" button next to it.
Some products allow you to update options like size or color directly from the shopping bag page.

Applying Discounts or Coupons:

If you have a discount code or coupon, you can enter it in the designated field within the shopping bag. Click "Apply" to see the updated total.

Proceeding to Checkout:

Once you’re ready to purchase, click the "Checkout" button in your shopping bag.
You will be guided through the checkout process, where you can enter your shipping information, select a payment method, and review your order before finalizing your purchase.

Saving Your Shopping Bag:

If you’re not ready to buy yet, you can save your shopping bag for later by creating an account or logging in. This way, you can return to your selected items at any time.

Mobile Usage:

On our mobile site, the shopping bag functionality works similarly. Look for the shopping bag icon, typically found in the main menu or at the bottom of the screen.

Troubleshooting:

If you encounter any issues with adding items, updating quantities, or applying discounts, please check our FAQ section or contact our customer support team for assistance.